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Asignación de funciones en tiempo de pandemia en la cooperativa de ahorro y crédito San Antonio Ltda. Sucursal Babahoyo.
| dc.contributor.advisor | Pazmiño Gavilanes, Washington Enrique | |
| dc.contributor.author | Ledesma Sevilla, Lilibeth De Las Mercedes | |
| dc.date.accessioned | 2022-04-18T19:20:34Z | |
| dc.date.available | 2022-04-18T19:20:34Z | |
| dc.date.issued | 2022 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/11197 | |
| dc.description | The present case study was developed with the purpose of making known the assignments of functions that were presented in the San Antonio Savings and Credit Cooperative, Babahoyo Branch, and the lack of interest on the part of the collaborators in obtaining more knowledge and that Due to the pandemic in 2020, many inconveniences arose, which was a very important factor for the institution's customer service, it was evident that the vulnerable group, for the most part, their performance was efficient, while the group of customer service collaborators in the cooperative he lacked a lot to train Although many of the functions were basic there were also many reprocesses. To carry out the present case study, the technique of interviewing the direct source was used, such as the head of the branch, through key questions that helped to understand the situation that the institution was going through and thus be able to determine and solve the problems. caused by the covid-19 health emergency and thus the respective actions can be taken for the training and orientation of the staff of the San Antonio Savings and Credit Cooperative. | es_ES |
| dc.description | The present case study was developed with the purpose of making known the assignments of functions that were presented in the San Antonio Savings and Credit Cooperative, Babahoyo Branch, and the lack of interest on the part of the collaborators in obtaining more knowledge and that Due to the pandemic in 2020, many inconveniences arose, which was a very important factor for the institution's customer service, it was evident that the vulnerable group, for the most part, their performance was efficient, while the group of customer service collaborators in the cooperative he lacked a lot to train Although many of the functions were basic there were also many reprocesses. To carry out the present case study, the technique of interviewing the direct source was used, such as the head of the branch, through key questions that helped to understand the situation that the institution was going through and thus be able to determine and solve the problems. caused by the covid-19 health emergency and thus the respective actions can be taken for the training and orientation of the staff of the San Antonio Savings and Credit Cooperative. | es_ES |
| dc.description.abstract | El presente estudio de caso se desarrolló con el propósito de dar a conocer la asignaciones de funciones que se presentaron en la Cooperativa de Ahorro y Credito San Antonio, Sucursal Babahoyo, y la falta de interes por parte de los colaboradores en obtener más conocimientos y que debido a la pandemia en el 2020 se presentaron muchos inconvenientes los cuales fue un factor muy importante para la atención al cliente de la institución se evidenció que el grupo vulnerable en su mayor parte su rendimiento fue eficiente, mientras que el grupo de colaboradores de atención al cliente en la cooperativa le faltó mucho por capacitar aunque muchas de las funciones eran básicas también había muchos reprocesos. Para llevar a cabo el presente caso de estudio se utilizó la técnica de la entrevista a la Fuente directa cómo lo es el jefe de la sucursal mediante preguntas claves que ayudaron a entender la situación que estaba pasando la institución y así poder determinar y resolver los problemas causados ante la emergencia sanitaria covid-19 y así se puedan tomar las acciones respectivas para la capacitación y orientación del personal de la Cooperativa de Ahorro y Crédito San Antonio. | es_ES |
| dc.format.extent | 18 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Capacitación | es_ES |
| dc.subject | Atención al cliente | es_ES |
| dc.subject | Asignación de funciones | es_ES |
| dc.subject | Reprocesos | es_ES |
| dc.title | Asignación de funciones en tiempo de pandemia en la cooperativa de ahorro y crédito San Antonio Ltda. Sucursal Babahoyo. | es_ES |
| dc.type | bachelorThesis | es_ES |
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