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Calidad del servicio al cliente de la empresa Eventos Morán de la ciudad de Babahoyo periodo 2021.
dc.contributor.advisor | Ortiz Campi, Juan Oswaldo | |
dc.contributor.author | Terán Molina, Solannge Ximena | |
dc.date.accessioned | 2022-10-23T19:11:58Z | |
dc.date.available | 2022-10-23T19:11:58Z | |
dc.date.issued | 2022 | |
dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/12997 | |
dc.description | The purpose of this case study is to determine the inconsistencies caused by incorrect management of the functions performed by employees since there is no adequate preparation, by virtue of which it has been projected as the main objective to analyze the quality of customer service granted by the company Event’s Moran in the city of Babahoyo to improve the quality of the service, and in this way contribute with a solution to improve the situation of the company and guarantee customers a quality service; The inductive and descriptive method was applied, in addition to reinforcing the approach to the problem, with different theoretical sources of expert authors in the selected subject about an excellent quality of customer service, since for any company the success it grants is a product of service. that is granted; and based on the results obtained from the techniques and instruments used, such as the interview with the owner of the company, it has been shown that most of its employees have not obtained training, this occurs because it has been worked in an empirical way, giving as a result that the income of the company has decreased. | es_ES |
dc.description | The purpose of this case study is to determine the inconsistencies caused by incorrect management of the functions performed by employees since there is no adequate preparation, by virtue of which it has been projected as the main objective to analyze the quality of customer service granted by the company Event’s Moran in the city of Babahoyo to improve the quality of the service, and in this way contribute with a solution to improve the situation of the company and guarantee customers a quality service; The inductive and descriptive method was applied, in addition to reinforcing the approach to the problem, with different theoretical sources of expert authors in the selected subject about an excellent quality of customer service, since for any company the success it grants is a product of service. that is granted; and based on the results obtained from the techniques and instruments used, such as the interview with the owner of the company, it has been shown that most of its employees have not obtained training, this occurs because it has been worked in an empirical way, giving as a result that the income of the company has decreased. | es_ES |
dc.description.abstract | El presente caso de estudio tiene como finalidad determinar las inconsistencias que ha causa de un incorrecto manejo de la funciones que realizan los empleados ya que no existe una preparación adecuada, en virtud de aquello se ha proyectado como objetivo principal Analizar la calidad del servicio al cliente que otorga la empresa Eventos Morán en la ciudad de Babahoyo para mejorar la calidad del servicio, y de esta forma contribuir con una solución para mejorar la situación de la empresa y garantizar a los clientes un servicio de calidad; se aplicó el método inductivo y descriptivo además reforzar el enfoque de la problemática, con diferentes fuentes teóricas de autores experto en el tema seleccionado a cerca de una excelente calidad de servicio al cliente, dado que para toda empresa el éxito que otorga es producto de servicio que se otorga; y en base a los resultados obtenidos de las técnicas e instrumentos utilizados, como la entrevista al propietario de la empresa se ha demostrado que la mayor parte de sus empleados no han obtenido un capacitación, esto se produce porque se ha trabajado de una forma empírica, dando como resultados que los ingresos de la empresa hayan disminuido. | es_ES |
dc.format.extent | 35 p. | es_ES |
dc.language.iso | es | es_ES |
dc.publisher | Babahoyo: UTB-FAFI. 2022 | es_ES |
dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
dc.subject | Calidad | es_ES |
dc.subject | Servicio | es_ES |
dc.subject | Clientes | es_ES |
dc.subject | Capacitación | es_ES |
dc.title | Calidad del servicio al cliente de la empresa Eventos Morán de la ciudad de Babahoyo periodo 2021. | es_ES |
dc.type | bachelorThesis | es_ES |