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Gestión administrativa del sistema Call Center de atención al usuario en el Centro de Salud Urbano Vinces
dc.contributor.advisor | Morales Reyna, Franklin | |
dc.contributor.author | Ayala Arana, Franklin Enrique | |
dc.date.accessioned | 2020-05-21T16:26:25Z | |
dc.date.available | 2020-05-21T16:26:25Z | |
dc.date.issued | 2020 | |
dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/7944 | |
dc.description | The quality of the health service is contingent on various factors that allow it to be efficient or not, this ranges from the suitability of its collaborators, infrastructure, equipment, stock of medicines, scheduling appointments, etc. All this makes organizations more efficient and committed to solving society's problems. The study carried out by the Urban Health Center Vinces allowed to visualize the problems that affect it in its entirety. A survey of users was conducted to get first-hand information. | es_ES |
dc.description | The quality of the health service is contingent on various factors that allow it to be efficient or not, this ranges from the suitability of its collaborators, infrastructure, equipment, stock of medicines, scheduling appointments, etc. All this makes organizations more efficient and committed to solving society's problems. The study carried out by the Urban Health Center Vinces allowed to visualize the problems that affect it in its entirety. A survey of users was conducted to get first-hand information. | es_ES |
dc.description.abstract | La calidad del servicio de salud está supeditado a diversos factores que le permiten ser eficientes o no, esto va desde la idoneidad de sus colaboradores, infraestructura, equipamiento, stock de medicinas, agendamiento de citas, etc. Todo esto permite que las organizaciones sean más eficientes y comprometidas con la resolución de los problemas de la sociedad. El estudio realizado al centro de salud urbano Vinces permitió visualizar los problemas que la afectan en su totalidad. Se realizó una encuesta a los usuarios para poder obtener información de primera mano. | es_ES |
dc.format.extent | 19 p. | es_ES |
dc.language.iso | es | es_ES |
dc.publisher | Babahoyo, UTB - FAFI 2020 | es_ES |
dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
dc.subject | Gestión | es_ES |
dc.subject | Call center | es_ES |
dc.subject | Satisfacción | es_ES |
dc.subject | Salud | es_ES |
dc.subject | Capacitación | es_ES |
dc.title | Gestión administrativa del sistema Call Center de atención al usuario en el Centro de Salud Urbano Vinces | es_ES |
dc.type | bachelorThesis | es_ES |