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Control de gestión en el área de cartera vencida en CENEL EP Los Ríos año 2019
| dc.contributor.advisor | Nagua Bazan, Javier | |
| dc.contributor.author | Ruiz Herdoiza, Jomaira Lisseth | |
| dc.date.accessioned | 2021-06-13T13:17:17Z | |
| dc.date.available | 2021-06-13T13:17:17Z | |
| dc.date.issued | 2021 | |
| dc.identifier.uri | http://dspace.utb.edu.ec/handle/49000/9716 | |
| dc.description | The Strategic Public Electricity Company National Electricity Corporation CNEL EP of the city of Babahoyo, is an entity that aims to offer the public service and commercialization of electric energy, it is an entity regulated by the state and seeks to satisfy the demand for electric energy under the conditions established in the applicable regulations in the electricity sector and supply electricity to consumers; Within the CNEL EP of the city of Babahoyo in the financial department various processes are developed and among them is the collection of overdue portfolio, which is of vital importance because it seeks to recover values that many users of the electricity service owe to the company, In other words, they are credits or documents (payment agreements) that have expired. Management control in overdue portfolio collection processes is compromised due to the fact that there are many anomalies in the payment agreement registration processes, notification to users of their pending debts with the company and they present multiple complaints for anomalies present; A timely control is not being carried out regarding the collection of overdue portfolio for the 2019 period. | es_ES |
| dc.description | The Strategic Public Electricity Company National Electricity Corporation CNEL EP of the city of Babahoyo, is an entity that aims to offer the public service and commercialization of electric energy, it is an entity regulated by the state and seeks to satisfy the demand for electric energy under the conditions established in the applicable regulations in the electricity sector and supply electricity to consumers; Within the CNEL EP of the city of Babahoyo in the financial department various processes are developed and among them is the collection of overdue portfolio, which is of vital importance because it seeks to recover values that many users of the electricity service owe to the company, In other words, they are credits or documents (payment agreements) that have expired. Management control in overdue portfolio collection processes is compromised due to the fact that there are many anomalies in the payment agreement registration processes, notification to users of their pending debts with the company and they present multiple complaints for anomalies present; A timely control is not being carried out regarding the collection of overdue portfolio for the 2019 period. | es_ES |
| dc.description.abstract | La Empresa Eléctrica Pública Estratégica Corporación Nacional de Electricidad CNEL EP de la ciudad de Babahoyo, es una entidad que tiene como objetivo ofrecer el servicio público y comercialización de energía eléctrica, es una entidad regulada por el estado y busca satisfacer la demanda de energía eléctrica bajo las condiciones establecidas en la normativa aplicable en el sector eléctrico y suministrar electricidad a los consumidores; Dentro de CNEL EP de la ciudad de Babahoyo en el departamento financiero se desarrollan diversos procesos y entre ellos está la recaudación de cartera vencida, mismo que es de vital importancia debido a que busca recuperar valores que muchos usuarios del servicio eléctrico adeuda a la empresa, es decir que son créditos o documentos (convenios de pago) vencidos. El control de gestión en los procesos de recaudación de cartera vencida se ve comprometido debido a que existen muchas anomalías en los procesos de registro de convenios de pago, notificación a los usuarios de sus deudas pendientes con la empresa y estos presentan múltiples quejas por las anomalías presentes; no se está llevando un control oportuno en cuanto a la recaudación de cartera vencida del periodo 2019. | es_ES |
| dc.format.extent | 19 p. | es_ES |
| dc.language.iso | es | es_ES |
| dc.publisher | BABAHOYO: UTB, 2021 | es_ES |
| dc.rights | Atribución-NoComercial-SinDerivadas 3.0 Ecuador | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ | * |
| dc.subject | Cartera vencida | es_ES |
| dc.subject | Control de gestión | es_ES |
| dc.subject | Auditoria | es_ES |
| dc.subject | Convenio de pago | es_ES |
| dc.title | Control de gestión en el área de cartera vencida en CENEL EP Los Ríos año 2019 | es_ES |
| dc.type | bachelorThesis | es_ES |
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